Privacy Policy

Amplee Sdn Bhd ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose information for users of our AI Agent service ("Service"). This policy applies to both our clients (businesses) and end-users interacting with the AI Agent.

We use the information we collect to:

• Provide and maintain the Service: to deliver, operate, and maintain our AI Agent platform and related services
• Process payments and manage accounts: to process transactions, manage subscriptions, and handle billing inquiries
• Monitor AI performance: to analyze AI interactions, improve response quality, and train or improve AI models (subject to your preferences and applicable law)
• Communicate with you: to send service updates, respond to inquiries, provide customer support, and send marketing communications (you may opt out at any time)
• Ensure security and prevent fraud: to detect, prevent, and address security threats, fraudulent activity, and abuse
• Comply with legal obligations: to meet legal requirements, respond to legal process, and enforce our agreements

We retain personal data and conversation history for the duration of your subscription. After your subscription ends:

• Customer account data and personal information will be deleted within 30 days of account termination unless retention is required by law
• Conversation history and end-user data will be deleted within 30 days of account termination unless retention is required by law
• Certain information, such as anonymized logs or metadata, may be retained for up to 180 days after subscription termination to: comply with legal obligations, prevent abuse, resolve disputes, support analytics, and improve AI models

Users may request deletion of their data at any time by contacting us at contact@amplee.io. We will process deletion requests in accordance with applicable law.

We implement technical and organizational measures designed to protect your personal data:

• Encryption: Data is encrypted in transit using HTTPS/TLS and at rest using industry-standard encryption methods
• Access controls: Strict access controls limit who can access personal data to authorized personnel only
• Secure infrastructure: We use secure cloud infrastructure with regular security audits and monitoring
• Regular updates: Security measures are regularly reviewed and updated to address emerging threats

While we strive to protect personal data, no system is completely secure. We cannot guarantee that personal data will never be compromised. If you believe your account has been compromised, please contact us immediately at contact@amplee.io.

Payment information is processed by third-party payment providers with their own security measures. We do not store full payment card details on our servers.

Our Service uses third-party AI providers to generate responses for AI Agents. When end-users interact with AI Agents:

• Message processing: User messages may be sent to third-party AI providers for response generation. These providers have their own privacy policies and data processing practices
• AI model training: We may opt out of using messages for AI model training where possible, depending on provider capabilities and your preferences. However, some providers may use data for training purposes as outlined in their privacy policies
• Data storage: Raw conversation data is stored in our backend systems for inference purposes and in accordance with our retention policies. This data is used to provide context for ongoing conversations and improve service quality

We recommend reviewing the privacy policies of third-party AI providers to understand how they process data. You can find links to these policies in our documentation or by contacting us.

Depending on applicable law (including GDPR, CCPA, Malaysia Personal Data Protection Act, and other privacy regulations), users may have the following rights:

• Access: Request access to personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of personal data, subject to legal retention requirements
• Restriction: Request restriction of processing of personal data
• Objection: Object to processing of personal data for certain purposes
• Data portability: Receive a copy of your data in a portable, machine-readable format
• Withdraw consent: Withdraw consent for marketing communications or other processing activities where consent is the legal basis

To exercise these rights, please submit a request to contact@amplee.io. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing certain requests.

We use cookies and similar tracking technologies for:

• Authentication: To maintain your login session and authenticate your identity
• Session management: To manage your session and remember your preferences
• Analytics: To understand how users interact with our Service and improve user experience
• Performance monitoring: To monitor Service performance, detect errors, and optimize functionality

You can manage or disable cookies via your browser settings. However, some features of the Service may not function properly if cookies are disabled. For more information about our cookie practices, please contact us at contact@amplee.io.

Our Service may integrate with third-party platforms and services, including:

• Communication platforms: WhatsApp, Telegram, Email, LinkedIn, and other messaging platforms
• Payment providers: Third-party payment processing services
• AI providers: Third-party AI service providers
• Analytics services: Google Analytics and other analytics platforms

These third-party services have their own privacy policies and data processing practices. We encourage you to review their privacy policies to understand how they handle your data. We are not responsible for the privacy practices of third-party services.

When you connect third-party accounts to our Service, you authorize us to access and process data from those accounts as necessary to provide the Service. You can revoke these authorizations at any time through your account settings.

In the event of a security breach that materially affects personal data, we will:

• Notify affected customers promptly (within 72 hours where required by law)
• Provide information about the nature of the breach, the types of data affected, and potential consequences
• Describe the measures we have taken or plan to take to address the breach
• Provide recommendations for steps you can take to protect yourself
• Report the breach to relevant data protection authorities as required by applicable law

If you have security concerns or suspect unauthorized access to your account, please contact us immediately at contact@amplee.io.

Your data may be processed in countries outside your jurisdiction, including but not limited to:

• Malaysia (where our company is based)
• United States (where some of our service providers operate)
• Other countries where our service providers or AI providers maintain facilities

We implement appropriate safeguards to ensure that international data transfers comply with applicable privacy laws, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions where applicable
• Other legal mechanisms recognized by applicable privacy laws

By using our Service, you consent to the transfer of your data to these countries. If you have questions about our data transfer practices, please contact us at contact@amplee.io.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

• We will notify you via email (to the address associated with your account) or through a prominent notice on our website
• We will update the "Last Updated" date at the top of this Privacy Policy
• For significant changes, we may provide additional notice or seek your consent where required by law

Continued use of the Service after changes to this Privacy Policy constitutes acceptance of the updated terms. If you do not agree with the changes, you may discontinue use of the Service and request deletion of your account.